Car serviced well within time scale set. Friendly service.

Sales assistant was excellent , professional and Awnsered any questions we had

Couldn't book the car in for serious safety issue requiring fault finding for several weeks. Had to call Mini assistance to have the car transported to Barons simply to get the car seen straight away.

Great service delivered by a good garage with minimal fuss

Just a couple of minor bodywork issues, but rectified without any inconvenience to myself.

Had excellent service.

Made to feel welcome

Efficient Friendly Actually able to loan me a car for the day Gave my car a good clean

Superb ! Very easy ! Loved the fact u valeted it ! ??

The communication with the paint shop was good. The communication between paint shop and service depot seemed poor and there was no communication between the service depot and me.

Telephone responses are terrible . Phone can ring for minutes and sometimes never answered . Booking was made then phone call another day to change it to a week later as diary had not been synchronised!!

Excellent service, very helpful and approachable staff. They go that extra mile to assist you.

Staff were brilliant

Fantastic

See above. I was told to pay up and take my issue up with Mini separately. I trust this survey is adequate recourse. Date of service- 14/2/2019 Vehicle - AD17 CHG

THE WORK CARRIED OUT WAS PERFECT AND THE MINI SERVICE ADVISOR WAS A LEGEND AND MADE SURE MY REQUESTS WERE KEPT!

Very pleased with complete service

Asked in the morning if I wanted a service wash and clean on the the car, to which I replied yes. On picking up this hadn't been done, when I said to the service advisor about this he kindly said so it's free what are you moaning about!!!!

They sold me a car with an incorrect tyre. They did two vehicle checks and it was not spotted

Staff were helpful and the job was completed satisfactorily

We only had an mot on vehicle but service of this was good

When I ring to arrange services etc very approachable and friendly staff. I love the option to have my car collected and returned to my home or work address.

The second booking date of 14th February, to rectify fault, was too long to wait in my opinion. On discussion with one of the customer service personnel this was changed to 28th January where the fault was resolved

Kept their word on timings, offered me to stay and have a coffee etc

Because I was satisfied

The transaction was straight forward and seamless

the mechanic doing the work was excellent and gave good advice

Friendly efficient service.

Tried to book - didn’t return first call. Agreed date got changed by text with reason given as system problems. Tried to re-schedule but finding a date was a challenge - was told “that’s all we have - it’s not looking good for you, is it .”

Done within time specified

Always helpful, and friendly!

Dealt with quickly and successfully

Smooth, quick delivery

Very helpful and polite

My 'Fluid Level Low' warning light is still showing on my car computer. This item was ticked as complete on my car service record.

Rosey was extremely helpful very communicative and had excellent interpersonal skill which gave me confidence during a financially stressful situation ??

long wait for pick up / drop off

Initially a little unhappy but outcome was positive eventually

They kept me informed constantly.

Work carried out on time given

Good personal service

Tom was very patient helped me set everything up which was so helpful

Very helpful

To begin with my Mini has required very little attention but when it needs something doing it has been done quickly by helpful people.

Customer satisfaction was received with a personal touch which I appreciated

Excellent pickup and handover process

Kept us informed in how the new car was coming along.

I did not enjoy this visit to Barons.Kim Holloway