Helpful and efficient

Very helpful, I was not pushed into anything, nice coffee

Communication, all questions answered. Salesperson terrific.

I was given time to decide what I wanted, well informed, delivered as promised , lived up to every expectation

The Service was fine.

Rory was a pleasure to deal with , very welcoming and knowledgeable

So quick and easy with the sign in screens now

Everything worked out fine

Felt the hand over was a bit rushed. Also car was handed over without any tyre valve covers. This was sorted out after a couple of phone calls.

very good as usual

Sales team and processes are seamless

good

Very satisfied

Despite transacting this through the pandemic, everything worked out well.

It was cheaper than expected.

Always felt welcome and looked after.

I had multiple contacts with various staff and it was all friendly and gave me the answers I needed.

Carly was very knowledgeable and answered all our questions. Acknowledged my presence as soon as I walked into the showroom - our new car was ready and waiting, all parked up conveniently when we went to collect it!

Great service, very informative and polite staff

Good information clearly provided

All work done as required.

Customer service

very helpful staff and keep you updated

Service carried out on time.

Friendly/knowledgeable staff. A timely email reminder of the appointment was email before the day of service. The standard Health check is a pleasant, helpful and personable initiative.

Given the current circumstances, I found the whole experience simple and straightforward. Helped immensely by the fact that I have the best salesman Tom Betts-Causebrook. ??

Again Matthew and Carly was professional and helpful. Easy transfer.

Very efficient and Charlotte great

Everything explained to me with estimates of possible future work.

Good communication, work done to expected standard

Excellent service

Competitive prices, quick turn over and very professional

My sales lady was very helpful at a difficult time and wasn't cross when I changed my mind on the colour.

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Staff were very helpful.

Kim - in the Mini service team is always incredibly helpful and approachable. She is a role model to the other service employees at Mini/BMW and should be praised!

Very satisfied with the experience

Great communication and kept me up to date

Everything l asked to take a look at was done

I was expecting to find my car washed and clean like in previous years.