I had a tyre problem, so dropped in without an appointment. I had to wait but they would look at it. I was provided with a seat and coffee and kept informed. The problem was a leaky valve and it was put right within 90 minutes
Great team to deal with
All completed within 3 hours.
Everything happened seamlessly
At every stage of design and manufacture I was kept informed . And the car was delivered right on time .
Service completed as expected
Service issue sorted within a reasonable time
I was kept informed, all my questions were answered. When I collected my car the customer service I received was fab!
Great job, done within the time given
Carly at Bedford Mini is the supreme professional sales executive. She (and also the Sales Manager) did everything possible to enable me to test drive the model and then purchase and drive away my new Cooper S Exclusive 3door within 4hrs!
Very good and helpful
Well informed throughout the process, staff all friendly and helpful
Kept up to date with progress at all times both in showroom and via TXT/Email.
Brilliant service and an especial thank you to Rory who has now sold me my 3rd Mini.
Professional and friendly service from all the team, very knowledgeable, always answered any questions and queries promptly
very efficient service
Carly was so understanding when I was unable to collect my mini when I contracted COVID-19.
I was lucky with my order it came in good time
Met my expectations
Everything ran like clockwork. No dramas.
Have a quick and kind reply.
It was excellent
Good communication and no unexpected costs
As mentioned above, but, also didn't feel uncomfortable in asking questions; a good experience overall.
Issue was dealt with promptly and solved the problem
Polite, helpful staff who kept me up to date
Efficient. Polite. Good value.
Not had a bad experience as yet
Customer service was great
Everything went fine with my service. Didn't know there was a service plan in place
I was late due to major traffic delay and they still serviced the car whilst I waited.
Matt went through the paperwork and explained all that was required and showed lots of patience. Rory was very knowledgeable on how the car works and was extremely polite.
Well looked after, kept informed and cost reasonable for work and time involved.
Professional and fast service
Service done quickly - no fuss