Seemed a lot of money for just new rear brake pads and an mot, which wasn't due until end of September!!. Didn't even check the tyre pressures. No record of what they actually did. Asked about Nav map updates, told to do it myself from BMW website
I not giving it a usual 5 stars as the hoovering that was done was dreadful and certainly not the usual standard I have had in the past. Loads of crumbs around.
Easy process . Salesman understood our budget so there was no hard sell for extras.i have the car I wanted and think I paid a fair price
Friendly staff all of whom were very professional in their behaviour. The service technicians video is particularly useful.
Very efficient
My car was booked for a mot& service at Bedford - when I got there on a sat it was expected. Somehow it had been booked at Cambridge which I've never been to and is miles away. Had to rebook - very annoyed at waste of my time
Very friendly, helpful staff My car was returned valeted Car collected and returned on time Video of health check nice touch
MOT was efficient but the car was not washed properly afterwards and had to be re washed.
Good friendly service
Very difficult to contact the dealer with no promised call backs. Upon collection Was not advised of a further service due just two weeks after collecting the vehicle. Returned to dealer to complete work on second day.
Straighforward to deal with.
I did not feel that I was given appropriate attention.
Helpful, explained what was happening. Kept to the time it was supposed to take
Kept informed throughout and quick response to all enquiries
Rory at Bedford miniwas very lovely friendly and helpful full of lknowledge
As always I received wonderful service. Car collected and delivered and a job well done.
Excellent customer service,pleasant ,enjoyable exsperience ,offered test drives in two Minis , Would buy from again,thank you to Mathew in sales for offering us your mini for test drive with auto gearbox .
Felt very welcome. Was not rushed and went through what I wanted on my car. Had a number of cups of coffee
As stated in previous text. Nothing explained that the Cooper S Countryman, had basic equipment removed. Boot /Floor cover.
All that was agreed to be dealt with was carried out.
As mentioned in first comments but I would repeat this over and over again. My new black mini looked stunning when I picked him up.
Staff ( Rob) very patient and helpful
The MOT was fine, but see above comments.
We didn't know exactly what options were available. Rory listen to our requirements then suggested some great solutions within exclusive range he was also prepared to show us his own car so we could see and feel it. Awesome customer service.
Looked after all my needs
job done while I waited, staff helpful and friendly
Everything was done in time,
Did what I asked
Arrived sooner than expected
Sales assistant was very helpful and attentive. He was careful to explain everything and enabled me to make the right choice of car.
Service was fine but very disappointed that no courtesy cars were available. Not what you expect with a premium car brand!
Car delivered personally, as I live over a hundred miles away.
Costs were a little high, but have to accept it from a main Mini dealership, I guess.....
Staff very helpful & answered our questions
Good customer service today !
I like receiving the video of the health check
The service department negotiated with Mini & they agreed to pay for the parts & part of the service charge.
Car was returned dirty and had not been cleaned
Barons did everything I asked them to, which was impressive considering time limitations.
It was okay. I've had better
No hassle good service
Service completed in the time stated. Free valet given and very friendly and efficient staff.
No problems
The service was completed within the time slot advised would be necessary .
Efficient and friendly service. The hire car wasn't quite big enough for our family but still OK hence 4 not 5 stars