The service department negotiated with Mini & they agreed to pay for the parts & part of the service charge.

Barons did everything I asked them to, which was impressive considering time limitations.

It was okay. I've had better

No hassle good service

Service completed in the time stated. Free valet given and very friendly and efficient staff.

No problems

The service was completed within the time slot advised would be necessary .

Efficient and friendly service. The hire car wasn't quite big enough for our family but still OK hence 4 not 5 stars

Dan at Bedford mini did everything for us very efficient and helpful, and made the purchase a complete joy

Excellent friendly and efficient service

It would have been 5 stars but the complimentary wash inside and out felt a bit rushed and wasnt very clean inside.

Honest and truthful

Collecting my car on a Saturday was difficult because of a lack of staff and took to long. Otherwise, the level of professionalism and service is excellent

V happy - everyone I dealt with was efficient and professional

Catered for my poor time keeping.

One word Craig.

Car was booked for an Mot. It was collected and delivered as arranged. I was phoned on completion. No problems.

The service provided by Barons Bedford was excellent. Other Mini franchises, one in particular, could learn a great deal from them on how to provide a quality customer service.

Everything is fine!

Really helpful staff, excellent work, good communications and a complimentary valet/clean.

The warning light on the dashboard indicating with have a faulty bulb is still visible even though Barons confirmed that all the lights were in full working order.

See above-issue with spark plugs. Why keep using that batch? Contact supplier and send back!

Courteous reception and a job well done

Again never have any issues

Easy to arrange, happy with the service plan and appreciate the availability of a loan car.

It does tend to take a while to get the phone answered and then waiting for the right department is a pain even trying to leave this comment had been trouble with the Webb site

They let me know it was all my fault.which it was.

staff helpfull

Good efficient friendly service Straight forward, no fuss

Barons of Bedford were very good to deal with and Tom is the best car salesman I have encountered (and I have bought many cars over the years). I ordered the car over the phone as the price was better than I could obtain locally.

The work was completed as planned

Tom at Bedford was great. I rang him the day before I was due to pick up my mini to check that the stripes were where I wanted them (viper). They weren't but he got them changed. When he found the sat Nov hadn't been set up he came to work to sort it

I was sent a video of a check of my vehicle which puts my mind at ease. The work was done quickly and done well

I have no complaints but I wish I had negotiated a better trade in price now I see what you are asking for my old one.

Excellent facilities & appearance at the Barons Bedford Mini dealership, extremely friendly, helpful and efficient sales & collection procedure with sales executive Tom Betts-Causebrook.

Salesman was lovely (Tom Betts-Causebrook) not pushy and just down to earth like ourselves. Answered all of my queries quickly friendly and efficiently. Loved the updates along the way of my cars progress. Will definitely return to Barons Bedford ??

Great service - not too pushy - no pressure experience

Good service once I arrived. Nice to be able to sit and wait and have a coffee etc. Very polite service and nice to have car washed

Problem efficiently dealt with.

Professional, helpful and not pushy

Sean Devereux was fab. We initially arrived without an appointment but he looked after us very well and was extremely helpful at all times as well as easy to talk, knowledgeable and kept me informed at all times on the progress of my new car. Thanku

Arrangements worked well

The staff were efficient and informative, explaining the details of work done and I had no delays or problems.

The wing mirror repair couldn't be completed on the first visit as they hadn't ordered the actual mirror!! Had to return the next day to complete.

Great service

Although part way through refurb, service good

The purchase was dealt with in a very easy and straightforward way which made it a stress free experience.

Tom at Barons Bedford was a pleasure to do business with. A great team at Bedford in general... thank you all so much!