Great service and friendly staff.

Lovely staff, great demo car, large collection of cars to view and choose from and overall very pleasant place to visit.

The handover experience at Barons Bedford is not as good as when we purchased from Wollaston Northampton. Unveiling the car and driving out of the showroom, makes the experience

This is the 5th mini

Rory let us know every step of the way what was happening with our Mini. We ordered it late in the month but he managed to get it for us before Christmas.

Bit difficult to get in touch for progress reports.

Car serviced as requested, kept updated on progress

All communication was done via text or email. A phone call would have been nice. The issue I had was frustrating and so a friendly voice would have been a bonus.

ALL ON TIME

Personal touch

Very helpful

Only let down was I couldn't get a (short) lift home after splurging £36k on a car. I'd found in other dealers they will do this.

You arrange to pick up my car for servicing at work. When I brought my car in for service the atmosphere in the showroom was welcoming and the waiting area is comfortable, with hot drinks available.

Service was carried out efficiently and with good Customer contact

Fast track service, with excellent facility to l3t me work and wait for my car to be serviced

Overall good, quick just the tyre situation that let them down

They did everything they said they would and on time

Had a bad experience with the last time my car was in the garage. Car was MOT'd with no advises and less than a month or so later fault light came on and was told needed new breaks, and now less than 200 miles service light is on.

The video is very clear & explains all.

Was told I would be contacted but never was.

It was ready when I was told it would be

Explained that service wasn't required and advised on when to bring car back for next service.Nice friendly staff.

Always helpful and friendly service

First class service. Polite and pleasant staff excellent curtacy car

Very clear explanations and diagnostic survey. I was even offered a lift home as I had not applied to borrow a car at the time of booking ( walked home ...nice day) .Car nicely washed and hoovered.

They forgot to update the computer to say the MOT had been done. I phoned, twice I got the main operator but not the Mini service people, so I left a message to be called back but was not called back. In the end I went there to get it sorted.

Easy to book in and kept informed

See above

Within one week of service despite only 50 miles being driven the oil levels came as low with zero signs of leakage. The service report did not indicate any problems.

Friendly and informative staff

Everything I expect of a main dealer.

Very pleased. Kept informed

Booked in quickly and serviced fast.

Everything done while I waited having lovely fresh coffee and sitting in comfort in the dealership