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Customer Reviews.

service

5

Car serviced well within time scale set. Friendly service.

13 March 2019

sales

5

Sales assistant was excellent , professional and Awnsered any questions we had

12 March 2019

service

2

Couldn't book the car in for serious safety issue requiring fault finding for several weeks. Had to call Mini assistance to have the car transported to Barons simply to get the car seen straight away.

12 March 2019

sales

5

Great service delivered by a good garage with minimal fuss

12 March 2019

sales

4

Just a couple of minor bodywork issues, but rectified without any inconvenience to myself.

11 March 2019

service

5

Had excellent service.

08 March 2019

service

5

Made to feel welcome

08 March 2019

service

5

Efficient Friendly Actually able to loan me a car for the day Gave my car a good clean

07 March 2019

service

5

Superb ! Very easy ! Loved the fact u valeted it ! ??

06 March 2019

service

2

The communication with the paint shop was good. The communication between paint shop and service depot seemed poor and there was no communication between the service depot and me.

05 March 2019

service

3

Telephone responses are terrible . Phone can ring for minutes and sometimes never answered . Booking was made then phone call another day to change it to a week later as diary had not been synchronised!!

03 March 2019

service

5

Excellent service, very helpful and approachable staff. They go that extra mile to assist you.

02 March 2019

service

4

Staff were brilliant

26 February 2019

service

5

Fantastic

26 February 2019

service

1

See above. I was told to pay up and take my issue up with Mini separately. I trust this survey is adequate recourse. Date of service- 14/2/2019 Vehicle - AD17 CHG

26 February 2019

service

5

THE WORK CARRIED OUT WAS PERFECT AND THE MINI SERVICE ADVISOR WAS A LEGEND AND MADE SURE MY REQUESTS WERE KEPT!

22 February 2019

service

5

Very pleased with complete service

16 February 2019

service

3

Asked in the morning if I wanted a service wash and clean on the the car, to which I replied yes. On picking up this hadn't been done, when I said to the service advisor about this he kindly said so it's free what are you moaning about!!!!

12 February 2019

service

3

They sold me a car with an incorrect tyre. They did two vehicle checks and it was not spotted

12 February 2019

service

4

Staff were helpful and the job was completed satisfactorily

09 February 2019

service

5

We only had an mot on vehicle but service of this was good

09 February 2019

service

5

When I ring to arrange services etc very approachable and friendly staff. I love the option to have my car collected and returned to my home or work address.

09 February 2019

service

4

The second booking date of 14th February, to rectify fault, was too long to wait in my opinion. On discussion with one of the customer service personnel this was changed to 28th January where the fault was resolved

07 February 2019

service

5

Kept their word on timings, offered me to stay and have a coffee etc

01 February 2019

service

5

Because I was satisfied

01 February 2019

service

4

The transaction was straight forward and seamless

31 January 2019

service

5

the mechanic doing the work was excellent and gave good advice

31 January 2019

service

4

Friendly efficient service.

23 January 2019

service

2.5

Tried to book - didn’t return first call. Agreed date got changed by text with reason given as system problems. Tried to re-schedule but finding a date was a challenge - was told “that’s all we have - it’s not looking good for you, is it .”

11 January 2019

service

5

Done within time specified

11 January 2019

service

4

Always helpful, and friendly!

11 January 2019

service

5

Dealt with quickly and successfully

09 January 2019

sales

5

Smooth, quick delivery

09 January 2019

sales

5

Very helpful and polite

08 January 2019

service

3

My 'Fluid Level Low' warning light is still showing on my car computer. This item was ticked as complete on my car service record.

07 January 2019

sales

5

Rosey was extremely helpful very communicative and had excellent interpersonal skill which gave me confidence during a financially stressful situation ??

05 January 2019

service

4

long wait for pick up / drop off

04 January 2019

sales

5

Initially a little unhappy but outcome was positive eventually

04 January 2019

service

5

They kept me informed constantly.

03 January 2019

service

4

Work carried out on time given

03 January 2019

sales

5

Good personal service

02 January 2019

sales

5

Tom was very patient helped me set everything up which was so helpful

02 January 2019

sales

5

Very helpful

01 January 2019

service

4.5

To begin with my Mini has required very little attention but when it needs something doing it has been done quickly by helpful people.

01 January 2019

sales

5

Customer satisfaction was received with a personal touch which I appreciated

27 December 2018

sales

5

Excellent pickup and handover process

27 December 2018

sales

5

Kept us informed in how the new car was coming along.

21 December 2018

service

2

I did not enjoy this visit to Barons.Kim Holloway